If something is not working, send us enough detail to identify your account and reproduce the issue. That helps us respond faster.
How to contact support
- Open a ticket from support.tribetale.com.
- Email support@tribetale.com.
What to include
- The email address on your TribeTale account.
- Whether you are using the web app, the iOS TestFlight beta, or both.
- What you expected to happen.
- What actually happened, including any error message.
- The steps you took immediately before the issue appeared.
- A screenshot or screen recording if it helps explain the problem.
For login issues
Do not send your password. Tell us whether you tried password login, magic-link login, or both.
Still stuck? Open a ticket at support.tribetale.com or email support@tribetale.com.
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